State Farm® Insurance Agent Peyton Pettus

"Great job, always informative about my options"

"Absolutely wonderful service I received from Cameron with State Farm , Cameron was extremely knowledgeable, willing to answer my questions and concerns."

"Kaedin the insurance agent was really nice and informed me of everything very well."

"I hope that you get Jennifer Cagle"

"JO WAS AN IMPRESSIVE PERSON. VERY PROFESSIONAL REALLY WORKS FOR THE CUSTOMER"

"I have recently switched my insurance to State Farm. I worked with Elise and she was amazing! I thought it was going to be tough and complicated, but she made it easy! Take my advice, don’t wait and make the call."

"TLDR: Consumer beware: Go to another State Farm agent. Peyton Pettus’s office is run both poorly and dishonestly. Every time I have tried to contact someone, it has been a mission. If there is any issue on there end, then they will not email you. They will try to keep all communication through phone calls so you have no documentation of how they’ve been handling your issue and no record of any promises made. I need to call 3-4 times across multiple times and days to get in contact with the people handling my issue. They call you back 10% of the time that they say they will call back. Full issue: I live in Miami. My brother has lived in Boston for 2.5 years. In July 2024, my brother was added to my policy without my knowledge or acceptance. No communication was made to me. I didn’t notice until 3 months later. I was overcharged $900 over 3 months. I called in on 11/12 to get my rate corrected and to request a refund. They requested proof that my brother lived out of state - I provided the proof and never received a response. I had to call back 11/13 and 11/15 to try and get in contact with anyone to follow up. I was informed that the rate would be corrected and that I could only get refunded (I never got any refund) for 1 of the overcharged months because I had to raise any billing issues within 30 days. 11/19 and 11/20, I was told by Max (“office manager”) that my autopay would be cancelled and the office would manually charge my card on file the correct amount. 11/28, I received an email that my balance was past due and my policy would be cancelled. 12/2, 12/3, and 12/4, I was in contact with the office and Max regarding the notice I received. I noticed the autopay had already been cancelled by their office, and they confirmed multiple times that my card would be manually charged. They assured me that my policy would not get cancelled. 1/15/2024, I noticed my policy was cancelled and called the office looking for Max. I was told he was busy and that I would get a call or email back from him that day. I never got a call back, and they don’t write emails because they don’t want you to have any record of the conversation. 1/16, I emailed the office requesting help. Nobody emailed back because they don’t want you to have any record of the conversation. 1/17, I called again and got in contact with Max. He confirmed my policy was cancelled due to non-payment. Magically, he forgot our conversation in which he told me he would cancel my autopay and automatically draft the correct amount for payment. He said our last contact was on 11/19 or 11/20. Conveniently, there was no record of our conversation because they do not put anything in writing to avoid responsibility. Phone records will show how many times I contacted the office following the 11/19 and 11/20 calls. Also he would never let me speak with his supervisor or another office manager. This office is extremely unprofessional and dishonest. They dodge your calls and avoid putting anything in writing to avoid taking responsibility. And after not putting anything in writing, they conveniently and magically forget any conversation that helps them. Do yourself a favor and work with another agent or go to a different insurance company. This office is fine when there’s no issue, but when they need to resolve something, you can be assured they will do everything they can to avoid helping you. I am appalled by the terrible customer service. Y’all need to do better."

"Seth was awesome at explaining my current coverages and assisting me on making the best changes to my policy. I look forward to working with him in the future!!!"

"Rude and disrespectful agents that lack common sense. Please train your agents on how to properly address policy holders."

"Nicole McGregor was so nice and professional. She was very helpful, was able to explain everything to me in a way I understood. Also was able to get me the perfect policy that fits my needs. All in under 20 mins. Was very satisfied!!!"

"I am going through one of the hardest times of my life right now. I lost most of my belongings and home and navigating through this has been impossible dealing with corporate HOWEVER... dealing with Seth directly from Paytons office has become a silver lining. He's been extremely helpful and I'm hopeful that they will be as loyal to me as loyal of a customer that I have been thus far to them."

"Terrible customer service and communication."

"Rachel Perry was so easy to talk with and was very helpful in getting a smooth transfer of my policy. Very great customer service and support."

"Kaedin Hawkins was very professional, she answered every question and had the patience and communication skills I truly needed to understand my insurance, :)"

"This is probably the most disfunction office. I had canceled my insurance with usaa to go with yall because cheaper but really I wished I stayed with usaa been 3 weeks my policy's are still pending they put in the wrong effective date i was told 2 weeks ago they would have it updated and every time I try get in contact with someone they don't reply or they are out of office I will be changing offices very soon once everything is done if it ever gets done."

"Kaedin Hawkins from State Farm was amazing! She really helped me through all the paperwork I needed to sign and was very flexible with times to call or email. She’s been an amazing help for me and I’m glad that she made things so easy for me."

"Very easy, quick and helpful"

"Nicole has been incredibly helpful, She gave us a quote and even called back on Thanksgiving, which we were not expecting at all. Amazing agent 10/10"

"Nicole was amazing and efficient when helping me and my husband with auto insurance. Would highly recommend her! Thank you Nicole!"

"I was very pleased with my contact today Jennifer was helpful and so polite. She was quick and got me ready to go. Great customer service"

"Dana is the best"

"Very easy and convenient process and they saved me a lot of money too!"

"Recently worked with Dana Keenan on an auto insurance policy, and she was fantastic. Took the time to explain each coverage option and showed me how they provide better protection. Her expertise and dedication made the entire process much easier to understand. I appreciate YOU Dana!"

"Very helpful with matching insurance to my needs"

"Great and fast service Thank you Nicole."