State Farm® Insurance Agent Peyton Pettus

"Jennifer Cagle helped me make changes with my policy. I was very impressed with her knowledge and readiness to help me. I highly recommend Peyton Pettus Insurance Agency."

"Jo Yarborough was AMAZING! Very knowledgeable, quick with answers for my questions, and easy to work with! Always a pleasure!"

"Let me tell you about this guy Seth... y'all... he is the real deal! Saved me money, found me a better deal, and now I have extra health protection for no added fee. This guy is great - I train CSM folks - he is amazing. Give Seth a raise"

"EDIT 4/29: These guys are a bunch of crooks. In February, I called and asked them to change my agent. I gave them the new agent’s name, and they told me it would get processed in 2-3 business days. Two weeks after that, I checked my Statefarm app and Peyton Pettus was still my agent. After doing nothing for me, and lying to me multiple times, it was clear to me they didn’t want my business. AND YET, they would not change my agent for me. Clearly another indication of how unprofessionally they run their offices. Peyton, you and your employees need to do better. No class or professionalism to be found here. TLDR: Consumer beware: Go to another State Farm agent. Peyton Pettus’s office is run both poorly and dishonestly. Every time I have tried to contact someone, it has been a mission. If there is any issue on there end, then they will not email you. They will try to keep all communication through phone calls so you have no documentation of how they’ve been handling your issue and no record of any promises made. I need to call 3-4 times across multiple times and days to get in contact with the people handling my issue. They call you back 10% of the time that they say they will call back. Full issue: I live in Miami. My brother has lived in Boston for 2.5 years. In July 2024, my brother was added to my policy without my knowledge or acceptance. No communication was made to me. I didn’t notice until 3 months later. I was overcharged $900 over 3 months. I called in on 11/12 to get my rate corrected and to request a refund. They requested proof that my brother lived out of state - I provided the proof and never received a response. I had to call back 11/13 and 11/15 to try and get in contact with anyone to follow up. I was informed that the rate would be corrected and that I could only get refunded (I never got any refund) for 1 of the overcharged months because I had to raise any billing issues within 30 days. 11/19 and 11/20, I was told by Max (“office manager”) that my autopay would be cancelled and the office would manually charge my card on file the correct amount. 11/28, I received an email that my balance was past due and my policy would be cancelled. 12/2, 12/3, and 12/4, I was in contact with the office and Max regarding the notice I received. I noticed the autopay had already been cancelled by their office, and they confirmed multiple times that my card would be manually charged. They assured me that my policy would not get cancelled. 1/15/2024, I noticed my policy was cancelled and called the office looking for Max. I was told he was busy and that I would get a call or email back from him that day. I never got a call back, and they don’t write emails because they don’t want you to have any record of the conversation. 1/16, I emailed the office requesting help. Nobody emailed back because they don’t want you to have any record of the conversation. 1/17, I called again and got in contact with Max. He confirmed my policy was cancelled due to non-payment. Magically, he forgot our conversation in which he told me he would cancel my autopay and automatically draft the correct amount for payment. He said our last contact was on 11/19 or 11/20. Conveniently, there was no record of our conversation because they do not put anything in writing to avoid responsibility. Phone records will show how many times I contacted the office following the 11/19 and 11/20 calls. Also he would never let me speak with his supervisor or another office manager. This office is extremely unprofessional and dishonest. They dodge your calls and avoid putting anything in writing to avoid taking responsibility. And after not putting anything in writing, they conveniently and magically forget any conversation that helps them. Do yourself a favor and work with another agent or go to a different insurance company. This office is fine when there’s no issue, but when they need to resolve something, you can be assured they will do everything they can to avoid helping you. I am appalled by the terrible customer service. Y’all need to do better."

"These guys are a bunch of crooks. I've never missed a payment and I have bank records for every payment. BEWARE. They sent me a cancelation letter for February, Accepted $1500+ in payments for March (without even mentioning a cancelation notice), issued another cancelation notice in March after my payment, and had both cancelation notices delivered the same day on March 27th. These guys are a bunch of crooks. I'm not sure where my premiums have been going, but I have records of them all. Supposedly, I stayed a month ahead. No worries: attorneys will get to the bottom of this. BEWARE OF THESE PEOPLE. MY BANK STATEMENT DONT LIE THOUGH."

"I would like to leave an awesome review for Tanya Wells I was very comfortable talking with her She is a people person for sure. Awesome agent."

"The staff is so professional and very friendly. I feel as if they know me personally and I of them - so I am a very satisfied customer."

"Nicole was so incredibly helpful and kind!! She’s always available for you and helps you get exactly what you need. Very straightforward, we figured it out in less than a day!"

"Jennifer Cagle is awesome! Very informative and helpful! Walked me through all the steps in a professional and friendly manner!"

"Jo Yarborough has been amazing over the past almost 6 months with answering my questions and getting me a great rate. Thank you so much!!!"

"Nicole was excellent..she took her time and addressed my concerns, and also made the insurance process quick and easy"

"I worked with Jackson Turner on an auto quote—on a Friday afternoon, no less—and he was incredibly professional and helpful. If the rest of the agency operates at his level, they’re running a top-tier operation. Highly recommend!"

"Helped me get a great price for car insurance!"

"Great job, always informative about my options"

"Absolutely wonderful service I received from Cameron with State Farm , Cameron was extremely knowledgeable, willing to answer my questions and concerns."

"Kaedin the insurance agent was really nice and informed me of everything very well."

"I hope that you get Jennifer Cagle"

"JO WAS AN IMPRESSIVE PERSON. VERY PROFESSIONAL REALLY WORKS FOR THE CUSTOMER"

"I have recently switched my insurance to State Farm. I worked with Elise and she was amazing! I thought it was going to be tough and complicated, but she made it easy! Take my advice, don’t wait and make the call."

"Seth was awesome at explaining my current coverages and assisting me on making the best changes to my policy. I look forward to working with him in the future!!!"

"Rude and disrespectful agents that lack common sense. Please train your agents on how to properly address policy holders."

"Nicole McGregor was so nice and professional. She was very helpful, was able to explain everything to me in a way I understood. Also was able to get me the perfect policy that fits my needs. All in under 20 mins. Was very satisfied!!!"

"I am going through one of the hardest times of my life right now. I lost most of my belongings and home and navigating through this has been impossible dealing with corporate HOWEVER... dealing with Seth directly from Paytons office has become a silver lining. He's been extremely helpful and I'm hopeful that they will be as loyal to me as loyal of a customer that I have been thus far to them."

"Terrible customer service and communication."

"Rachel Perry was so easy to talk with and was very helpful in getting a smooth transfer of my policy. Very great customer service and support."